Shipping policy

We want your Hueloom Coloring Blanket to reach you safely and as quickly as possible. Here is everything you need to know about how we ship.

1. Where We Ship

We currently ship to addresses within the United States. If you would like us to ship elsewhere, email contact@hueloom.store and we will let you know if it is possible.

2. Shipping Costs

Shipping costs, and any free-shipping offers or minimum order amounts, are shown at checkout before you pay. There are no hidden fees.

3. Order Processing Time

Orders are processed and prepared for dispatch within 1–3 business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or holidays are processed on the next business day.

4. Delivery Time

Your order ships directly from our fulfillment partners. Once dispatched, delivery typically takes 7–15 business days, although some orders may take up to 20 business days due to carrier delays, customs or high-demand periods. These are estimates, not guarantees.

5. Order Tracking

When your order ships, we will email you a confirmation with a tracking number and a link to follow your package. Tracking information may take a few days to update after dispatch. If you have not received tracking details within 5 business days of your order, contact us.

6. Your Blanket Arrives Ready to Use

The Hueloom Coloring Blanket ships together with its 24 fabric markers. Because it is a lightweight textile product, it may arrive folded and may show light creases. These are normal and can be smoothed out by laying the blanket flat.

7. Incorrect or Incomplete Address

Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you notice a mistake, contact us immediately at contact@hueloom.store. We will try to correct it if the order has not yet shipped. If a package is returned to us because of a wrong address, re-shipping costs may apply.

8. Delayed, Lost or Damaged Orders

  • Delays: if your order has not arrived within 20 business days of dispatch, contact us and we will investigate with the carrier.
  • Lost packages: if the carrier confirms your package is lost, we will send a replacement or issue a full refund.
  • Damaged or incorrect items: email us within 7 days of delivery with your order number and photos, and we will send a replacement or refund.

9. Multiple Items and Split Shipments

If you order more than one item or a bundle, your items may be shipped in separate packages and arrive on different dates. You will receive tracking for each shipment.

10. Customs, Duties and Taxes

Where applicable, any customs duties or import taxes are handled as described at checkout. If you are ever asked to pay an additional fee on delivery, contact us before refusing the package.

11. Contact

For any shipping question, write to contact@hueloom.store with your order number.